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The PC Customiser Careers

We are always on the lookout for new people with a passion for quality and a drive to succeed.

Listed below are all the currently available positions. Please email your C.V. to carl@thepccustomiser.com with a covering letter, contact details and the position you are interested in.

If no jobs are showing please feel free to forward us your C.V. anyway along with a covering letter and the type of work in which you are interested.

Thank you.

Senior PC Repair Technician and Help Desk Manager

A role has recently opened up in our customer services department for a Senior PC Repair Technician and Help Desk Manager. You will be running a busy Technical Helpdesk / RMA Repair department, mainly dealing with the latest generation desktop PCs, in particular Gaming PCs. There is also a small element of dealing with other electronic items such as IPADs, Android Tablets, TVs etc, so a good overall knowledge of all types of gadgets will be advantageous! You will be responsible for the end to end management of all customer RMAs and all customer fault resolutions.

Your duties will include the following:

  • Solving customers technical PC issues via email and telephone
  • Diagnosis and repair of returned Desktop PCs
  • General administration of customer RMA requests
  • Creating reports for management review

Essential Skills:

  • Minimum of 5 years, recent, experience of PC repair and diagnostics
  • High Level of knowledge of advanced Windows 7, 8 and 10 settings
  • High level of knowledge of Motherboard BIOS Settings
  • Very high level of attention to detail
  • Excellent written and oral English skills
  • Excellent customer service skills
  • Clear, concise telephone manner

Working Conditions etc:

  • Generous Salary + Bonuses available
  • Hours are Mon to Fri 9.00am to 5.30pm. (Some occasional flexibility required +/- 1Hr)
  • 28 Days Annual Leave. (Inc Bank Holidays)
  • Location is Bolton BL3
  • Ample Car Parking Space available on Site
If you think you have the necessary skills required to fulfil this role please email your CV to: carl@thepccustomiser.com

Administrator / Customer Service Advisor

You will be joining our busy team as an Administrator / Customer Service Advisor. You will be working as part of a small close knit team reporting to the Office Manager.

Your Duties:

  • Dealing with incoming customer service calls
  • Responding to customer service requests received via email
  • Record keeping and processing reports
  • Updating our in-house systems
  • Other general clerical duties

Essential Skills:

  • An excellent telephone manner
  • Excellent standard of both written and oral English
  • Strong time management and organisational skills
  • A high level of attention to detail
  • Previous Administrative experience
  • Previous Customer Service experience
  • Good IT skills, Word, Excel, Outlook etc...

Working Conditions etc:

  • Hours are Mon to Fri 9.00am to 5.30pm. (Some occasional flexibility required +/- 1Hr)
  • 28 Days Annual Leave. (Inc Bank Holidays)
  • Location is Bolton BL3
  • Ample Car Parking Space available on Site
If you think you have the necessary skills required to fulfil this role please email your CV to: carl@thepccustomiser.com