The PC Customiser Warranty Information

Our desktop personal computers come with an industry-leading 3 year parts and labour warranty that also includes a free collect and return service.*

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Key points to remember

  • If you are experiencing issues with your new computer, it is important that you contact our support team immediately
  • If you intend to modify/upgrade your system, please contact our support team for advice as faults caused by 3rd party components or software can result in a warranty becoming void
  • On occasion, it may be appropriate to refer you directly to the manufacturer for support with your products
  • Contact us by email at admin@thepccustomiser.com or by telephone on 0161 8700 200
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    Who It Covers

    Only the original purchaser of the product is covered under warranty. Warranties are not transferable to subsequent purchasers or owners of any products.

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    How long does it last?

    3 years from the date of delivery for United Kingdom-based retail desktop personal computer sales.

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    What It Covers

    UK-based retail desktop personal computers purchased from us for defective parts, materials or workmanship (see below for non-desktop products).

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    What It Doesn't Cover

  • Damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping, lightning strikes, power surges, or other acts of nature
  • Damage, deterioration or malfunction resulting from any repairs/upgrades attempted by anyone not authorised by The PC Customiser to make such repairs/upgrades, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product
  • Any components, upgrades, hardware or software not purchased from us
  • NOTE: Computers can pose a unique challenge when it comes to product support. Therefore, we strongly encourage all of our customers to work closely with our highly experienced technical support team in resolving faults and issues. They will guide you through everything step-by-step and do their best to resolve all issues remotely, potentially saving you a great deal of time, money and frustration.

    See here for information on returns.

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    * Exceptions

  • Business Customers
    • Standard warranty on desktop system is 1 year parts, 1 year labour and 1 year collect and return
    • Faulty goods should be reported to us within 7 days of purchase
  • PCs without 3 year warranty
    • Some desktop computers may, on occasion, be sold with something other than our standard 3 year warranty. If this is the case it will be clearly indicated in the product details page
  • Non desktop personal computer items (e.g. components and peripherals)
    • Standard warranty on new products is 1 year return- to-base unless otherwise stated on the product details page
    • Graded products have a 30-day return-to-base warranty unless otherwise stated on the product details page
  • Sales outside of the UK
    • Warranties on all products are limited to a maximum of 12 months return-to-base
    • Graded products have a maximum 30-day return-to-base warranty unless otherwise stated on the product details page

    NOTE: If you’re purchasing outside of the UK, please remember that all of our electrical items are designed to run on a 240 volt electrical system and we ONLY supply UK mains adaptors. You should ensure that the item is suitable for the electrical system in your country.

    If you require further assistance, please contact us by email at admin@thepccustomiser.com or by telephone on 0161 8700 200